Commonly Asked Questions
Facts & Questions
DO YOU USE ANIMAL PRODUCTS IN YOUR SOAP?
Yes we do, we are a goat farm and with being a goat farm we have loads of milk. One reason I started making soap was because I had so much milk. We also raise Mangalitsa pigs, so our recipe includes lard as one of the oils used for saponification. Our soap may also contain yogurt, or honey.
CAN I USE HAND-MADE SOAP IF I HAVE SENSITIVE SKIN?
Hand made soap is typically very gentle on the skin, and does not include any detergents or synthetic ingredients like those found in commercial soap. We cannot guarantee that you will not have irritation or a skin reaction to hand made soap, and encourage you to test it in a small area of your skin if you are prone to skin reactions. We also sometimes offer fragrance-free soaps, which is recommended for those with more sensitive skin.
OOPS, I CHECKED OUT TOO FAST AND CLICKED LOCAL PICKUP. NOW WHAT?
Don’t worry—this happens all the time. I will send out an invoice as we are packing up orders. If you catch it before I do, just shoot me an email. It happens, and it’s nothing to worry about!
HOW LONG WILL A BAR OF HAND-MADE SOAP LAST?
The life expectancy of your soap bar will vary depending on how often you use it, and how it is stored. The typical life-span of a bar of handmade soap cured is around 3-4 weeks or longer, assuming daily use! You can help extend the life of your bar of soap by ensuring that it is stored in a soap dish or other well-drained location where it is not sitting in standing water, allowing the bar to dry completely between uses, and using a wash cloth or shower puff to apply soap to your body instead of rubbing the bar of soap directly on your skin. The longer soap has been allowed to ‘cure’, meaning the older the bar of soap is, the longer it tends to last! Soap does not “go bad” or expire (arguably, it improves with age), so there’s no reason to throw away those old bars!
DO YOU ALLOW REFUNDS OR EXCHANGES?
Unfortunately, due to the nature of our products, we do not offer refunds, and we can never offer returns or exchanges. If there is a problem with your order or you feel like a mistake was made, please get in touch with us immediately, and we will do our best to resolve the issue as quickly as possible.

If you have any questions.
IF YOU HAVE ANOTHER QUESTION THAT ISN'T ADDRESSED HERE, PLEASE MESSAGE US AT theblackgoatsoapco@GMAIL.COM OR USE THE CONTACT ME LINK!